Dillsburg Best Choice for used cars and service
We have been servicing the Dillsburg PA community for over 28 years, providing both vehicle sales and care services. We are a family and Veteran owned business that takes pride in providing a family friendly environment to our customers. We are capable of servicing all makes and model cars and light trucks. Our technicians are ASE certified and we offer a 24,000 mile / 24 month limited warranty. We offer certified pre-owned vehicles for sale and offer after market extended warranties to help provide ease of mind in purchasing pre-owned vehicles.
I took my truck to Straw's for a power steering leak (which they diagnosed for me after I was having other issues). Unfortunately they were not able to get the part on the same day I brought it in, due to part availability, and the truck was un-safe to drive further. They normally have a courtesy vehicle available, but it was taken that day. Rather than leave me stranded, Glenn (the owner) personally drove me to the nearest rental agency so I could have transportation. He even worked to get me a discount on the rental! Great customer service from a family owned business, thanks! -Kevin
Great customer service and communication: everyone I spoke with was very kind and went out of their way to answer my questions and explain the work that was done to my vehicle. They have a technician on staff who specializes in Subarus, and from what I can tell so far they quickly and effectively fixed my Subaru’s head gasket issue (which Subarus are known for) and provided me with a loaner vehicle while my vehicle was in their shop. All of their work and parts are covered under a 24,000 mile/ 24 month warranty through NAPA and even though I’ll be moving soon, they told me to contact them to fax over warranty information to my new mechanic. My windshield needs replacing too, and even though I work during their weekday business hours, the owner offered to schedule me on a weekend. Overall a good experience: I’m glad that I decided to try Straws Auto Center.
My wife noticed she had a tire that was loosing air on her way home from work - we called Staw and they stayed after hours to try patch it. Unfortunately the hole was in the sidewall but they were able to get a new tire in the next day and mounted. The tires were even special ordered winter tires. Fantastic service and very polite.
My husband took my Explorer for service a few months ago and we need a lot of work done. Glen was very accommodating and kept us in the loop. I brought my Explorer back recently and got a loaner this time, something I wasn't expecting from a local shop, but greatly appreciated. The loaner was a little messy, so I informed them of this. I couldn't believe it......they came to my work and cleaned out the loaner.....it was totally fine, I just wanted them to know that so the next person would have a clean car! I was totally blown away.......and had a clean car to return to them! Kudos !!!!!!
Thanx Glen and Straw's Auto Center!! I needed my wife's car inspected, and also had 100,000 mile maintenance due. It needed a lot of work, and it was done quickly and at a reasonable price. Glen goes above and beyond with constant communication thru the whole process. Something you never get from any service provider in any industry. Very reasonable prices too! HIGHLY RECOMMENDED!!!
Had my car in for a suspension evaluation and check engine light. I have a lowered car on coil overs, and they accommodated my low ride height. Regarding the CEL, they could have charged me for some diagnostics work, but didn't. Nice, honest group that don't nickle and dime, I would highly recommend.